TQM is considered to be a customer-centered process that focuses on constantly improving the management of business operations. It strives to ensure that all associated employees work to achieve the common objectives of improving the quality of products or services, as well as of improving established procedures for production. Total quality management (TQM) is a management approach that aims to optimize the quality of an organization's products and services through rigorous quality control and the active participation of employees in all aspects of the business. Total quality management (TQM) is a management approach that seeks to provide long-term success by providing unparalleled customer satisfaction through the consistent provision of quality IT services.
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